HR Assistant

Summary

The successful applicant will provide a comprehensive HR administrative service to the HR Team to ensure accurate and complete record keeping for all employees.


Key Responsibilities
  • Assisting the recruitment team with any recruitment admin
  • Setting up interviews and psychometric tests
  • Setting up probation appraisals
  • Screening CVs
  • Preparing new starter packs
  • Updating employee information on the in-house system
  • Data input into the payroll system
  • Assist the HR officers with the monthly payroll process
  • Assist in planning HR events such as team building, Year-end functions
  • Create HR forms, templates and other HR related documents
  • Explain policy and procedures to employees and answer queries if need be
  • Type up minutes to meetings
  • Scanning and filing
  • HR Audits
  • Assist HR Team and Personal Development manager when needed with any admin
Personal Attributes
  • Excellent communication skills (both written and spoken)
  • Interpersonal skills
  • Attention to detail is a must
  • Accuracy
  • Confidentiality
  • Ability to respond to changing circumstances and priorities in a positive, focused manner
  • Personal productivity and excellent time management
  • Professionalism
  • Good numerical skills
  • Team player
  • Ability to work under pressure
  • Ability to work independently and show initiative

Qualifications
  • Grade 12
  • HR qualification advantageous

Business Skills/Experience
  • Experience in working with MS Office and other IT systems

Industry Skills/Experience
  • Experience of 3 years related admin or HR experience 

HR Assistant

Debtors Call Agent

Summary

Our debtors’ collections team is committed to providing an impactful client experience through efficient & friendly service. The successful applicant will be located in Lagoon Beach, Milnerton and assume responsibility for providing assistance in recovering outstanding debt.  In this role, you will have the opportunity to show off both your customer service & collections skills, when liaising with our customers.


Key Responsibilities
  • Proactively contact customers telephonically and/or via email. (Debt collection and special projects)
  • Greet customers warmly and ascertain problem or reason for calling
  • Accurate updating of client information arising from client conversations
  • Document conversations/communications appropriately for future reference 
  • Schedule follow up calls in response to client promises or requests 
  • Manage inbound customer calls (internal & external) and resultant emails 
  • Interpret customer needs and provide solutions 
  • Adhere to the daily schedule to ensure that targets are met 
  • Assisting with clearing client mailboxes when required 
  • Play a key role in the stewardship of positive client relationships 
  • Build sustainable relationships of trust through open and interactive communication 
  • Escalate matters to team leader where no resolution is achieved 
  • Ad-hoc tasks as assigned 

Personal Attributes
  • Good time management skills, showing the ability to manage self and prioritize tasks
  • Be able to handle and deal with conflict situations
  • Listening Skills
  • Ability to multitask
  • Ability to work under pressure
  • Attention to detail is essential
  • Great customer service attitude
  • Enthusiastic and energetic team player
  • Committed to excellence
  • Professionalism
  • Willingness to go the extra mile
  • Patience
  • Positive Attitude
  • People Oriented

Qualifications
  • Matric or equivalent qualifications
  • Tertiary qualification (desirable but not essential) 
  • Multilingual (Advantageous)

Business Skills/Experience
  • A good working knowledge of MS office and IT packages
  • Computer literacy
  • Impeccable business acumen in both written and communication skills
  • Documentation Skills

Industry Skills/Experience
  • 2- 3 years’ experience in a similar role (Client Service / Debt Collection)
  • Previous debt collect experience and techniques would be advantageous
  • Excellent negotiations and communication skills
  • Professional and exceptional telephone etiquette with a clear speaking voice

Debtors Call Agent