IT Specialist

Summary
Our IT is committed to providing an impactful client experience through efficient & friendly service. The successful applicant will be located in Lagoon Beach, Milnerton and assume responsibility for Office 365, Teams and Infrastructure Support to all Companies. In this role, you will have the opportunity to show off both your customer service & IT skills, when liaising with our customers.

Key Responsibilities

  • Office 365 and Teams administration
  • General IT: Support and configuration of Office 365 for staff, attend to all IT related issues, end-user support and training for hardware and software
  • Training and educating end-users on office 365 capabilities and collaboration tools (includes but not limited to: one drive, Skype, Outlook, note and more)
  • End-user support for all PC based and hardware, applications and services
  • Assist HR with new starter setup (eg: workstation setup, network printing etc)
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Troubleshoot OS, network and storage related issues
  • Operational Security, Maintenance and Governance
  • Responsible for logical and physical controls of the company‚Äôs IT systems by providing assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
  • Perform software upgrades and patches (bios, firmware upgrades, etc.)
  • Conduct routine monitoring and analysis, including white hat testing, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
  • Liase with technical vendors for proposals and installations of any additional systems
  • Moving of IT equipment

 Personal Attributes

  • Good time management skills, showing the ability to manage self and prioritize tasks
  • Be able to handle and deal with conflict situations
  • Listening Skills
  • Ability to multitask
  • Ability to work under pressure
  • Attention to detail is essential
  • Great customer service attitude
  • Enthusiastic and energetic team player
  • Committed to excellence
  • Professionalism
  • Willingness to go the extra mile
  • Patience
  • Positive Attitude
  • People Oriented
Qualifications
  • Matric or equivalent qualifications
  • Tertiary qualification (desirable but not essential) 
Business Skills/Experience
  • A good working knowledge of MS office and IT packages
  • Computer literacy
  • Experience administering Office 365, Exchange, Azure Active Directory and SharePoint environment
  • Experience inside a Microsoft environment with policy and security administration
  • Powershell or other scripting knowledge to solve issue  
Industry Skills/Experience
  • 5 years of IT experience

IT Specialist